Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We understand that a stuck garage door is more than an inconvenience—it's a security concern and can disrupt your entire day. That's why we prioritize fast response times for all repair calls. For most areas we serve, including Spruce Pine, Burnsville, and Marion, we can typically have a technician at your door within 2-4 hours during business hours. For our 24/7 emergency service, we aim for response times of under 2 hours. Our service vehicles are fully stocked with common parts, so most stuck door repairs can be completed in a single visit, usually within 1-2 hours of arrival.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Garage doors can become stuck for various reasons, and identifying the root cause is crucial for an effective repair. The most common causes include: broken torsion or extension springs (the door feels extremely heavy), damaged or worn cables that have come off the drums, track misalignment or bent tracks, worn rollers that prevent smooth movement, broken or stripped gears in the opener, safety sensor misalignment, power issues with the opener motor, and weather-related problems like frozen seals or debris in the tracks. During our diagnostic visit, we thoroughly inspect all components to identify the exact cause and provide you with a clear explanation and repair options.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we absolutely offer financing options to make your dream garage door affordable! We partner with several financing providers to offer flexible payment plans that fit various budgets. Our financing options include 0% APR plans for qualified buyers (typically 12-18 month terms), low monthly payment plans extending up to 60 months, no money down options available, quick approval process (often same-day decisions), and no prepayment penalties. We believe that every homeowner deserves a beautiful, secure, and functional garage door, regardless of their immediate budget. During your free consultation, we'll discuss all financing options and help you find a plan that works for your financial situation. Custom doors, including carriage-style, fiberglass, and wood options, are all eligible for financing.

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